Keep the Customer

(Soft, slow intro – piano-driven, emotional harmonies)

Is this the real call? Is this just company?

Caught in a mission, no escape from integrity.

Open your eyes, look into our pride and see—

We are empowered, we make things right,

Fix it fast, day or night,

Any way the job goes, it really, really matters… to you.

(Gentle build-up, more intensity, adding guitars and drums)

We got a problem here, a customer in despair,

We’ll be there, we’ll repair—

Making sure we always care.

Oh, customer, we won’t let you down today—

We’ll make it right, we’ll find a way,

Because that’s the Northwest way!

(Music swells dramatically, operatic section begins)

Steve-o! (Steve-o!) Steve-o! (Steve-o!) What would Steve Phillips do?

(Thunderbolts and lightning—customer service striking!)

He would lead us, he would guide us,

Through decisions, stand beside us!

(We will show you, we will show you!)

That you're valued, never solo,

Every moment, we make it right—now go!

(Sudden guitar solo, tempo shifts into a fast-paced rock section, high energy!)

We win when YOU win, that's how we roll! (Oh yeah!)

Northwest Exterminating, taking full control! (Come on!)

We make it right, we do it strong,

We’ve been keeping customers happy all along!

(Music slows back down—dramatic, emotional outro)

Ohhh, every call, every plan,

We stand tall, take your hand,

‘Cause no matter where we go—

The answer’s always true…

What would Steve Phillips doooooo?

(Soft piano fade-out, final whispered harmony: "Keep the customer…")