(Verse 1)
You're hunting for a human, someone on the line,
But the signal’s dead, and you're running out of time.
You dial O for operator praying for a voice,
But you're trapped in the phone tree, and don’t have a choice.
Just a chirpy greeting: "How can I help you today?"
It’s a digital prison, and I’m wasting away.
(Chorus)
It’s the ghost in the machine, causing me phantom pains,
It's hijacked our workflow, and it’s pulling on the reins.
You wanted a person, but you got the bot,
Will it fix your problem? Probably not!
Welcome to the future, where automation is king,
A heartless machine is running everything.
(Verse 2)
All our agents are all busy now, please stand by,
Your call is very important to us, as the minutes pass on by.
The automated monster has taken full control,
(Spoken) Transferring your call... please hold
(Musical interlude – tinny, cheerful 1980s synthesized pan-flute hold track)
(Chorus)
It’s the ghost in the machine, causing me phantom pains,
It's hijacked our workflow, and it’s pulling on the reins.
You wanted a person, but you got the bot,
Will it fix your problem? Probably not!
Welcome to the future, where automation is king,
A heartless machine is running everything.