Opma

Quality is expressed into 4 concepts

A degree of excellence

Fitness for purpose

Confirmation to specification

Satisfying customer needs

Quality control

The overall quality intentions and direction of an organization as regards to quality that is formally expressed by Top Management

The quality policy forms one element of the corporative policy and is authorized by Top Management

What are the main aspects of quality management?

The overall management function determines and implementes quality policy.

The responsibility of the quality management belong to Top management

Quality management includes strategic planning

Quality planning

Operations and evaluations

Quality systems

Is compromised by all the things that are undertaken within a company ensuring that the product is delivered to the customers and the customer's needs are met.

A quality system often has formal and informal elements

Informal elements are needs driven and mostly indicate deficiency in the formal business that uses hit and miss approach.

Key areas of focus in an organisation's are

Design

Implementation and

Maintenance.

The more focused the organization the easier the implementation

Maintainance and improvement of Quality system.

Key areas of focus in an organisation's are

Design

Implementation and

Maintenance.