Refund & Cancellation Policy

This refund and cancellation policy applies to all purchases made through Zona (hereby referred to as "Application"), operated by VISION INNOVATIONS LTD (hereby referred to as "Service Provider").

Merchant of Record

All payments for the Application are processed by Paddle.com Market Limited ("Paddle"), acting as the Merchant of Record. Paddle handles billing, tax compliance, and payment processing on behalf of the Service Provider. By completing a purchase, you agree to Paddle's Terms of Use and Privacy Policy.

Subscription Plans

The Application offers subscription plans that provide a recurring credit allowance for generating AI music. Subscriptions automatically renew at the end of each billing period (weekly, monthly, or yearly) unless cancelled before the renewal date.

How to Cancel

You may cancel your subscription at any time through one of the following methods:

  • Via the Application: Navigate to your account settings and select "Manage Subscription"
  • Via Paddle: Use the subscription management link provided in your purchase confirmation email
  • Via Support: Contact us at zona.vision-innovations.com/support

Cancellation takes effect at the end of the current billing period. You will retain access to your subscription benefits until the period expires.

Refund Policy

  • Within 14 days of initial purchase: If you are unsatisfied with your subscription, you may request a full refund within 14 days of your first purchase, provided you have not consumed a significant portion of the credits included in your plan.
  • After 14 days: Refund requests are handled on a case-by-case basis. We may issue a prorated refund at our discretion.
  • Credit Packs (one-time purchases): One-time credit pack purchases are generally non-refundable once credits have been used. Unused credit packs may be refunded within 14 days of purchase.
  • Renewals: Refund requests for automatic renewals must be submitted within 48 hours of the renewal charge.

How to Request a Refund

To request a refund, please contact our support team at zona.vision-innovations.com/support with the following information:

  • Your account email address
  • The transaction or order ID (found in your Paddle receipt email)
  • The reason for your refund request

We aim to process all refund requests within 5–10 business days.

Exceptions

Refunds will not be granted in the following circumstances:

  • The account has been suspended or banned for violating our Terms of Use
  • A chargeback or dispute has been filed with your payment provider prior to contacting us

Changes to This Policy

The Service Provider may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page, and continued use of the Application constitutes acceptance of the updated policy.

This policy is effective as of 2025-03-04.

Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at zona.vision-innovations.com/support.